Last updated: July 2026

A warm welcome

At The Wild Sanctuary, we believe transparency is part of creating a place of trust. This Privacy & Cookie Policy explains what information we collect, how we use it and how we protect it. We’ve written it as clearly and simply as possible because we believe legal information should be easy to understand.

By using our website, you agree to the practices described below.

Information we collect

We may collect the following information when you use our website, make a purchase or contact us:

• Name

• Email address

• Billing details

• Order history

• Any information you choose to provide in correspondence

Payment card details are processed securely by Stripe and are never stored by The Wild Sanctuary.

How we use your information

Your information is used only where necessary to:

• Process and fulfil your order

• Deliver digital products

• Respond to your enquiries

• Maintain business records

• Meet our legal and accounting obligations

If you choose to subscribe to our newsletter, we will use your email address to send occasional updates. You can unsubscribe at any time.

Website hosting and payment processing

Our website and online shop are hosted by Hostinger, which securely stores the data required to operate our website and process orders.

Payments are securely processed by Stripe. Please refer to Stripe’s own Privacy Policy for information about how they process your personal data.

Cookies

Cookies are small text files placed on your device that help websites function correctly.

We currently use essential cookies to:

• Enable website functionality

• Process purchases securely

• Maintain website security

• Remember basic preferences where applicable

We do not currently use Google Analytics or advertising cookies. Should this change in the future, this policy will be updated and, where required, your consent will be requested before non-essential cookies are used.

You can manage or remove cookies through your browser settings at any time.

How long we keep your information

We only keep personal information for as long as necessary to fulfil the purposes described in this policy or to comply with our legal obligations.

Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion where appropriate

• Restrict or object to certain processing

• Request a copy of the personal information we hold about you

If you believe your information has been handled incorrectly, you also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this website.

Contact

If you have any questions about this Privacy & Cookie Policy or how your personal information is handled, please contact: The Wild Sanctuary

Email: contact@thewildsanctuary.co.uk